Refund & Returns
Refunds //
Al Muwahidat have a strict No Refund policy on all items after purchase.
Exchange //
NO EXCHANGE POLICY
ALL SALES ARE FINAL.
Al Muwahidat does not offer exchanges under any circumstances, including for change of mind, incorrect size or length selection, preference of fit or style, ordering the wrong item, or no longer wanting or needing the item.
Please ensure you carefully review all product descriptions, measurements and sizing information before completing your purchase.
By placing an order with Al Muwahidat, you acknowledge and agree to our No Exchange Policy.
This policy does not exclude any rights you may have under Australian Consumer Law where an item is faulty, damaged, or otherwise does not meet a consumer guarantee.
Faulty Item Exchange //
In the event of a faulty/damaged item we offer an exchange of the same product or store credit. Customer will have 14 days to contact us via email about their item.
What we consider to be faulty?
To qualify for an exchange the item must be in the same condition you received it in and in original package with tags still on if it has.
We may ask the customer to provide a photo of the faulty / damaged item to see if you qualify for a refund.
To receive an exchange customer will be responsible to pay for any postage charge to send their item to us or if you're located in Sydney, Australia you may contact us and organise to drop off item to our showroom.
Lost or Damaged Item //
Al Muwahidat does not take responsibility for any lost or damaged item after shipment. For any lost or damaged item during shipment, a claim should be made directly to the postal company or courier service. JazakAllah Khayr for your understanding.
Cancellation or Change of Mind //
Cancellation can only be done if the item hasn't left our store and if the item has already been packaged we will deduct a $5 service fee when we refund the money back to you.
If you would like to swap a product in the case of changing a color, size, style, we can do that on the condition that it hasn’t left our store.